GENERAL
Do you have any tips for first-time buyers?
- Wearing platforms comes with its own challenges compared to typical thin sole shoes, so be aware of common mistakes:
* When bending down, try to squat and keep your heels on the ground. Do not stand on the ball of your foot as you naturally would. Platforms don't flex like sneaker soles, so the stress of this repeated action may result in the heel separating from the platform.
* Unzip or unlace your shoes fully when taking them off. You do not want to use overt force when you put on/take off your shoes, as you can split the zipper doing this.
* If the zipper of your new pair is hard to pull, try rubbing a wax candle (or bar soap) on the zipper teeth while undone, this can help to lubricate the zipper and help it break in smoothly.
* Please be careful. We recommend against driving and traversing wet/icy floors while wearing platforms.
Are your shoes in men's or women's sizes?
- Most of our shoes are in US women's size. When you view a product, it will say "Men's size.." or "Women's size..." on the page.
Are your shoes in US or UK sizes?
- Our shoes are always displayed in US sizes. You can convert them with our size chart.
What does "faux leather" mean?
- Pronounced "foe", faux leather means non-animal based leather.
How do you convert between men's and women's?
- The difference is 2 sizes. A men's 10 is a women's 12 and a women's 10 is a men's 8.
Do you carry half-sizes?
- We do not carry half sizes. If you are between sizes, we recommend sizing up.
What are your hours of operation?
- We are open Monday through Friday, 10:00AM to 4:00PM PT. We are closed on major US holidays.
SHIPPING
Where do you ship from, do you offer pick-up?
- We ship from Lomita, California.
We do not offer pick-up. We are not open to the public.
When will my order ship?
- All orders placed before 12PM (noon) Pacific on weekdays are sent to our warehouse for processing and are prioritized by category below. Orders placed after 12pm (or on weekends) will begin processing the next business day.
- Express orders are always packed and shipped same-day (before 10 am).
- Standard orders are shipped out the same or next business day depending on volume.
- Economy orders are shipped out within 1-2 business days.
During peak holiday season, expect additional delays to Economy orders of up to 3-4 business days to dispatch.
We do not ship on weekends, and our carriers usually don't deliver on weekends.
I don't have a tracking number yet, is something wrong?
- Nothing is wrong with your order, we are just busy. We don't generate a tracking number for your shipment until it is about to leave our warehouse.
Remember, the delivery time shown to you at checkout (and in your order confirmation) is how long the order will take from the moment you placed it until when you receive it. This includes processing time prior to shipping. Rest assured we adjust these estimates based on warehouse capacity and estimated demand (during the holiday season or a promotional period for example).
Is shipping free?
- Orders over $100 are eligible for free economy shipping to the contiguous US.
Standard and express shipping services are also available to the contiguous US for an additional fee.
International shipping rates vary by destination and order value and will be calculated at checkout.
How do I track my order?
- You will receive an email from us indicating your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Demonia Cult account, or go directly to the carrier's website.
What if I entered my shipping information incorrectly or missing information?
- We ship all orders to the shipping address you provide. If there is a mistake with the shipping address after the order is placed, we must be immediately contacted to see if the information can be corrected. If the package has already shipped, we MAY be able to re-route it. If it has been delivered there is nothing we can do and we will not offer compensation.
In any case, please contact us immediately at info@miapunk.com and include all changes necessary to correct the mistake.
How do I know you received my order?
- When completing your purchase, an order confirmation screen should appear that says, "Thank you for your order".
If you notice any errors in your confirmation, please reply to the confirmation email and let us know what we can do.
